Privacy Page
Privacy Page
This public privacy page explains what Ecomom Original Honey collects through its website and shopping app experience, why that data is processed, when it is shared with service providers, and how you can request access, correction, or deletion. It is intended to satisfy customer transparency expectations as well as Meta developer review requirements for a publicly accessible privacy policy.
What we collect
Account, checkout, order, newsletter, device, session, and analytics data needed to run the service.
Why we collect it
To authenticate users, fulfill orders, support customers, improve the store, and meet legal obligations.
How to reach us
Send privacy or deletion requests to ecomomnatural@gmail.com or use the contact route linked below.
Effective date: 15 September 2025
Who this policy covers
This policy applies to the public Ecomom Original Honey website, its shopping flows, account and sign-in features, newsletters, support forms, and related order-processing services. The site is managed by Ecomom Natural and Herbal Traders for the sale and support of honey products.
Data we collect
- Identity and contact data, including name, email address, phone number, shipping address, billing address, and support details you provide during checkout, customer service, or order updates.
- Account and sign-in data when you use Google Sign-In or other supported login methods, such as your name, email address, profile image, account identifier, and information required to verify and link your account.
- Order and transaction data, including items purchased, order totals, discount or promo usage, delivery information, payment status, and transaction reference details.
- Payment submission data when you enter card or other payment details in checkout. Payment processors may receive the full payment data needed to complete the transaction, while we may retain limited payment-related records such as status, amount, and reference identifiers.
- Guest shopping and device data, including session identifiers, cart contents, browser information, IP-based technical logs, and local storage or cookie data used to keep the cart and sign-in state working.
- Newsletter, review, and communication data, including your email address for subscriptions and any product feedback, review content, or messages you send to us.
- Usage and analytics data such as page visits, product views, add-to-cart activity, and similar store-interaction events used to measure performance and improve the customer experience.
How we use data
- To authenticate you, maintain your session, and secure customer accounts.
- To process carts, orders, payments, shipping, refunds, and customer-service requests.
- To send transactional messages such as order confirmations, delivery updates, payment status notifications, and responses to support requests.
- To provide newsletters or promotional communications when you subscribe, with an option to unsubscribe.
- To analyze store performance, improve product discovery and checkout reliability, prevent abuse, and maintain the safety of our systems.
- To comply with legal, tax, accounting, fraud-prevention, and record-keeping obligations.
When data is shared
- With payment providers and banks when needed to authorize, complete, or verify a purchase.
- With shipping, logistics, or delivery partners so your order can be fulfilled.
- With authentication providers such as Google when you choose social sign-in.
- With hosting, infrastructure, analytics, security, and communication providers acting on our behalf.
- With advisors, regulators, or law-enforcement authorities when disclosure is legally required or necessary to protect our users, business, or rights.
We do not state or imply that customer personal data is sold to data brokers. Operational sharing is limited to the service relationships described above.
Cookies, local storage, and analytics
The site uses cookies, browser storage, and similar technical tools to remember cart contents, keep sessions working, support sign-in flows, and measure important events such as product views and add-to-cart actions. You can control cookies in your browser, but disabling them may affect login, cart persistence, or checkout functionality.
Retention
We keep personal data only for as long as it is reasonably needed for the purposes described in this policy, including order fulfilment, customer support, fraud prevention, business records, and legal compliance. Different categories may be retained for different periods depending on the transaction, support issue, or legal requirement involved.
Your choices and deletion requests
You may request access to the personal data we hold about you, ask us to correct inaccurate information, unsubscribe from marketing emails, or request deletion of eligible data. To request deletion or account-related assistance, contact us using the details below and include enough information for us to identify your records, such as the email address or phone number used with your order or login.
We may ask for reasonable verification before acting on a request. Some information may need to be retained where required for completed transactions, fraud prevention, tax, accounting, or other legal obligations.
Public contact details
Policy updates
We may update this page when products, checkout flows, sign-in methods, payment integrations, or legal requirements change. The current version will remain available at this same public URL so users and platform reviewers can access the latest policy.